FAQs

We are open 7 days a week from Memorial Day Weekend until Labor Day. Please check our Instagram for updates at @thachshore

As another Cape summer comes to a close, we're beginning to look ahead to what's next for Thach.

Our current plan is to close our Cape storefront for the winter after September while we focus on some exciting things happening behind the scenes - including finalizing plans for our next chapter in Boston.

As a small business, our plans may evolve, and we'll be sharing updates as they happen. The best place to stay in the loop is on our Instagram (@thachshore) where we'll post any news about store hours, pop-ups, online launches, and what's next for Thach.

Thank you for being part of this journey with us. We can't wait to share what's ahead.

We love our customers and are proud to be a part of the Dennis Village community! Our store is an open & friendly space that welcomes all (including our pet friends!). We kindly ask that in turn you treat our staff with the same kindness & respect.

We aim to ship all orders within a week. As we produce many of our styles in house lead times may vary, especially during our peak busy summer season. We appreciate your patience and support. If you have any questions or need assistance with your order, you are welcome to email our team at info@thachshore.com

We charge a flat rate $12 for shipping

We do offer worldwide shipping. Please reach out to our team at info@thachshore.com with any shipping questions or concerns!

Please email info@thachshore.com for all cancellation / refund requests and our team will do our best to assist you!

As a small business, we thoughtfully curate every piece that comes into Thach. Because of this, we are only able to offer store credit or an exchange.

In-Store Purchases

• Eligible for store credit only
• Must be returned within 7 days of purchase
• Items must be unworn, unwashed, with original tags attached

Online Purchases

• Returns are accepted within 7 days of delivery for store credit
• Items must be unworn, unwashed, with original tags attached

Please note that all sale items, swimwear, intimates, beauty products, jewelry, and gift cards are final sale and cannot be returned or exchanged.

We appreciate your understanding and support. As a small business, every order means the world to us, and our return policy helps us continue bringing thoughtfully curated pieces to our community while keeping our collections fresh and sustainable.

If you have any questions before placing your order, we're always happy to help! Please reach out to info@thachshore.com.

We source our brands from around the globe, and oftentimes our products are handmade and delicate. We kindly ask that you read the care label on each piece and follow the instructions to maintain your piece. We recommend wearing with care and washing our THACH crews & hoodies on cold and lay flat to dry. For our more delicate pieces, please follow the care labels for each piece. If you have any questions on how to care for your items, please email info@thachshore.com and one of our team members will assist you.